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Insights · Playbooks · Research

Featured insights from operators shipping the future.

Deep dives, frameworks, and experiments from our teams building agentic AI platforms, automated delivery pipelines, and loyalty ecosystems.

Latest across categories

Curated weekly by our research pods across AI, engineering, growth, and loyalty.

Agentic AI operating models
Agentic AI

Operating model patterns for AI copilots inside financial services

Control rooms, compliance guardrails, and feedback loops that keep copilots aligned.

7 min read Read more →
Platform engineering golden paths
Engineering

Building golden paths for platform-as-a-product teams

Habit loops and playbooks from our platform guild enabling consistent delivery.

9 min read Read more →
Loyalty intelligence journeys
Growth & Loyalty

Real-time loyalty intelligence with journey scoring and AI offers

Deliver curated engagements by blending journey orchestration with incentive science.

6 min read Read more →
Policy-as-code in manufacturing
Automation

Policy-as-code blueprints for regulated manufacturing

Everything you need to orchestrate change control and traceability in weeks.

8 min read Read more →
Evaluating LLM agents
Agentic AI

Evaluating LLM agents with production telemetry and synthetic users

A measurement-first approach to keep agentic experiences resilient over time.

10 min read Read more →
Developer portal UX lessons
Engineering

Developer portals that actually drive adoption: UX lessons learned

From discovery to launch, the UI behaviors that keep builders in flow.

5 min read Read more →

Ongoing series

Dive into recurring research themes, complete with workshops and toolkits.

Series

Agentic operations

Architectures, guardrails, and playbooks that keep AI copilots in-production and trusted.

  • Governance toolkit download
  • Agent evaluation scorecards
  • Weekly office hours
Series

Platform reliability guild

Modern SRE, developer experience, and automation stories from teams scaling across regions.

  • Golden paths template pack
  • Incident analysis vault
  • Quarterly leadership brief
Series

Intelligent loyalty ops

Segment-level experimentation, journey design, and gamified loyalty ecosystems.

  • Offer experimentation planner
  • Journey scoring dashboards
  • Partner activation scripts
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