Privacy Policy

Waviator Solutions ("we," "us," or "our") is committed to protecting the privacy of our clients and users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our ERP software, loyalty management software, and related services (collectively, the "Services"). By using our Services, you agree to the practices described in this Privacy Policy. If you do not agree with the terms of this policy, please do not use our Services.

1. Information We Collect

We may collect various types of information to provide and improve our Services, including:

  • Personal Information: Identifiable information such as your name, email address, phone number, job title, and company name, which you provide when you register for an account, contact us, or use our Services.
  • Business Information: Data related to your business operations, such as financial records, customer data, inventory levels, and other information processed through our ERP and loyalty management software.
  • Usage Data: Information automatically collected when you use our Services, such as IP addresses, browser type, operating system, device information, pages viewed, and the date and time of access.
  • Cookies and Tracking Technologies: We may use cookies and similar tracking technologies to collect and store information about your interactions with our Services.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing and Managing Services: To deliver, maintain, and improve our ERP and loyalty management software, including customizing the Services to meet your specific business needs.
  • Communication: To communicate with you about your account, updates, support, and other service-related matters.
  • Analytics and Improvements: To analyze usage patterns and improve our Services, develop new features, and enhance user experience.
  • Security: To monitor and maintain the security of our Services, detect and prevent fraud, unauthorized activities, and other potential threats.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes, or to respond to lawful requests from government authorities.

3. How We Share Your Information

We may share your information with third parties in the following circumstances:

  • Service Providers: We may share your information with third-party vendors and service providers who assist us in providing the Services, such as hosting providers, payment processors, and customer support.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred as part of the transaction.
  • Legal Requirements: We may disclose your information if required by law, regulation, or legal process, or if we believe disclosure is necessary to protect our rights, property, or the safety of others.
  • With Your Consent: We may share your information with third parties for other purposes with your explicit consent.

4. Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, loss, misuse, or alteration. However, please be aware that no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal and business information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

6. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access: You have the right to request a copy of the personal information we hold about you.
  • Correction: You can request that we correct any inaccuracies in your personal information.
  • Deletion: You may request that we delete your personal information, subject to certain legal obligations.
  • Restriction: You have the right to request the restriction of processing your personal information under certain circumstances.
  • Objection: You can object to the processing of your personal information for specific purposes.
  • Data Portability: You may request that we transfer your personal information to another organization or to you, where technically feasible.
  • To exercise any of these rights, please contact us using the contact information provided below.

7. Children’s Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete such information as soon as possible.

8. International Data Transfers

Waviator Solutions is based in India, and your information may be processed in countries other than your own. By using our Services, you consent to the transfer of your information to our facilities and those third parties with whom we share it as described in this Privacy Policy, regardless of the location.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on our website and updating the "Last Updated" date at the top of this page. Your continued use of the Services after any changes signifies your acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Waviator Solutions
3rd Floor, Building, 667, Udyog Vihar Phase V Rd, Phase V, Udyog Vihar, Sector 19, Gurugram, Haryana 122016
Phone: +91 7814504176
Email: info@waviator.in

By using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.